Shipping policy

Shipping

Once complete, all items are dispatched via Royal Mail for delivery in 2-5 days from item completion.

Lost Parcels

If you consider your item to be 'lost' please contact me within in 28 days of the expected delivery date. Royal Mail require a period of time to pass before a parcel may be considered as 'lost' and I ask for your understanding in this matter. If your item has still not arrived after this time your order will be replaced. No refunds will be given for lost parcels. This is to protect the integrity of the returns policy and ourself as a business, from fraudulent claims.

Delayed Deliveries 

Delivery delays as a result of third party services are beyond my control and I ask for your acknowledgement of this point. If your item is delayed and does not arrive in time for your required date you will be entitled to full refund, including postage costs. Refunds will be issued once the order has been returned in its original packaging and in an unused condition. To accelerate this process you are asked to refuse delivery of the order when it arrives - this will prevent you from paying return postage fees. 

Incorrect Address 

No refunds or replacements will be issued for orders on which an incorrect delivery address is provided.